Business owners are complaining that they are not able to register/add the business to Google My Business.

The issue they are encountering is that an error message appears: “Sorry, we are having issues at the moment. Please try again later.”, normally at the end of the process when you press the “Finish” button. Example below:

Google has been advised and this issue has been marked a trending issue.


Some Google My Business users are complaining some of their reviews are not appearing live in the Google My Business Public Profile.

So if someone leaves a business a review in Google Maps/Google Search, those reviews are delayed to appear publicly or just not publishing.

Reasons

This can happen if the reviews are too long (> 1000 chars) or if they contain content that violates Google’s policy on Prohibited and Restricted Content or Google’s review-specific criteria.

One of the review-specific criteria: “Don’t solicit reviews from customers in bulk.” If you have set up a review kiosk in your place of business, all the reviews left there are likely to get filtered.

Feel free to check my Google My Business Training, which includes support on issues like this.

Be remarkable.


Google announced new AI-powered updates to Google My Business (GMB), including improved curbside pickup and delivery options.

Pickup and delivery attributes

Google is adding a new pop-up box in the Google My Business public profile that will display pickup and delivery tabs:

On these tabs, it will display information such as delivery providers, fees, order minimums and pickup and delivery windows. It is starting testing these new features on mobile search with Instacart and Albertsons Cos. stores in the U.S..

However, there are plans to extend this feature later this year.

If these features are rolled-out to a wider number of businesses, it is…


Many users are reporting their Google My Business Posts are being rejected, especially post with Images and Videos.

This issue or similar has already happened a few times this year.

Possible Solution:

– Check Post Policies.

– Try to post only the text , to test if the issue is with the image/video.

You should remove from your text and images:

  • hashtags
  • phone numbers
  • links
  • addresses
  • emojis
  • special characters
  • all Caps
  • Inappropriate words, e.g swear words, medical procedures, etc

Use the post button to convey the action required

More updates on my site.

Learn how to optimize your profile with my Google My Business Course, part of my GMB Empower Training.


Google My Business has just launched a new workflow tool where you be able to:

How Google My Business Reviews Workflow Tool Works

When you visit this new tool it will bring you to a page whereupon Step 1 you need to select your business:


Many times businesses ask me how to change the Google Maps pin marker on Google My Business, as it is not in the correct place. That’s why I built this mini-guide.

Steps to change Business pin location on Google Maps through your Google My Business Account

  1. Login in to your Google My Business Account

2. Click on “Info” on the left-hand side menu


Google released the 2020 Spam report on Google Maps: “A look at how we tackle fake and fraudulent contributed content”. However, I will look at stats connected to Google My Business.

Highlights:

  • 55 million policy-violating Customer reviews were blocked or removed, of those, 960,000 reviews were reported by users.
  • 3 million fake/Spam Google My Business Profiles were removed, of those, 300,000 reviews were reported by users.
  • 160 million photos were reviewed and removed that violated policies or were of low quality.
  • 3.5 million videos were reviewed and removed that violated policies or were of low quality.
  • Google suspended more than…

Google has updated the options and flow when you flag a review through Google My Business’ dashboard.

The new form asks the business owner, “Why are you reporting this review?” Then it offers these options:

  • Off topic: Review doesn’t pertain to an experience at or with this business
  • Spam: Review is from a bot, a fake account, or contains ads and promotions
  • Conflict of interest: Review is from someone affiliated with the business or a competitor’s business
  • Profanity: Review contains swear words, has sexually explicit language, or details graphic violence or other illegal activity
  • Bullying or harassment: Review personally attacks…

Google My Business Public Profiles are now displaying GMB Posts even if they were posted over 7 days ago (“Add Update” post type).

I can see posts as far as October 2020, and other users are reporting even posts as old as of August 2020, before you need to press the “Archive” button to see the past posts.

It looks like it’s limited by the volume of Posts.


Google reopened Google My Business phone support!

Ok, you don’t have a contact number for you to call but you will be able to request a call back through “Get a call” option on the Contact Us Form.

This feature was removed shortly after COVID hit, since then Google has been working with limited resources.

Hours of Operation

When you press “show hours”, it shows to be in operation 24 hours/7 days a week, even though the time zone used is “Los Angeles”.

Professor M

https://professorm.org » I am a Leading Expert and Trainer on Google Local Tools: Google My Business, Local Google SEO, Local Ads, LSA, Google Maps Marketing

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